Refund and Cancellation Policy

Policy overview

SA Fight Press brings you the latest boxing news, fight updates, results, and stories from South Africa and beyond. This Refund and Cancellation Policy explains how fans and media customers can request changes after an enquiry or booking discussion. It covers cancellations before the editor reaches the venue, abort situations after work has started, completed files, and media account billing disputes. Early notice gives us the best chance to avoid unnecessary editor reservation. Completed reporting work is generally not refundable because labour, travel, and reserved press positions cannot be unused after the briefing. Rights that cannot be excluded under the Consumer Protection Act 68 of 2008 remain available where they apply. If a promoter has a written weekly plan, that plan is read together with this policy. Public quotes on this site are in South African rand unless the confirmation states otherwise.

When a booking is considered active

An enquiry or pricing question alone does not create a chargeable coverage job. A booking becomes active after the desk confirms the package, price basis, source readiness, and any special reporting notes, and you accept that confirmation by reply or other clear agreement. Once a booking is active, editor time and travel may be reserved. If you are only comparing packages, tell the desk that the request should remain informational. A deposit requested before championship travel becomes part of the active booking once received. Changing the story type after acceptance can change the price. If the card grows after confirmation, ask for a revised quote before the opening bell.

Cancellation before briefing

If you cancel before the editor has entered the venue and before meaningful preparation has been completed, we will usually cancel without a briefing fee. Contact us immediately at +27 41 452 2619 or [email protected] with the briefing reference, customer name, and story category. The earlier you notify us, the more likely we can release the editor without charge. If substantial preparation has already been completed, a reasonable administration or abort fee may apply even if the file never started. Customers who miss the arrival window without notice may also be treated under abort rules if the slot cannot be reassigned. Moving a booking to another date is often better than cancelling outright. A message sent after 16:00 on the day of a night card is late for a free release in most cases, though we still want the notice so the editor does not travel. If load-shedding, unrest, or a venue closure stops the card before anyone leaves the desk, we will usually move the booking or cancel without a visit fee. Travel already incurred with your approval may still be charged if it cannot be reversed.

Cancellation after start and completed files

If reporting has already begun, or the editor is on site and interviews or scorecards have started, the job may be treated as an abort or partial service. Charges can include a portion of the quoted fee or labour already used. If you stop the service early for personal reasons, fees for completed stages generally remain payable. Fees for completed files are generally not refundable. If you believe a service failure occurred, such as the wrong package being applied due to our error, contact the desk promptly with notes, times, and the briefing reference. We may offer a partial refund, corrective file, or account credit. Disliking a judge's official score is not a service failure. A material name or score error we made will be corrected. Asking us to delete a published public result is a journalism question, not a cash claim.

Media accounts and how refunds are processed

Media customers with weekly volume or account billing may have separate commercial terms discussed at onboarding. Where those terms exist, they govern cancellation windows, minimum spends, and credit notes. If no separate written schedule applies, this policy guides the review. Approved credits are typically applied to future coverage rather than paid as cash unless otherwise agreed. Approved refunds are returned through the original payment method when possible, or as an account credit. Processing times depend on the payment provider. We may request identity or authority confirmation before releasing funds. Unused retainer hours do not always roll forward unless the schedule says they do. Chargebacks should be a last resort after you have written to the desk. We do not refund a reader who received the story they booked and then wanted a longer feature for the same price. We do refund or credit when we billed the wrong package or never delivered a confirmed element. Do not send full card numbers in email. A proof-of-payment reference is enough.

Contact for billing review

For cancellation or refund questions, email [email protected], call +27 41 452 2619, or write to Engen Millenium, Dyke Rd, Algoa Park, Gqeberha, 6001, South Africa. Include the request date, account name if applicable, briefing reference, story category, preferred package if known, and the outcome you are seeking. The news desk reviews billing questions Monday to Sunday, 8:00 to 20:00 South African Standard Time. SA Fight Press aims to resolve issues fairly while protecting editor capacity for clients who count on fight updates, results, and stories. If you are a consumer under South African law and you are not satisfied after our review, you may use the complaint paths that the Consumer Protection Act preserves. A calm message with the reference, the arrival time, and what you expected from the package is the fastest way to start.